Customer Support & Help Video Production

Support videos that reduce tickets, save time, and help customers help themselves.

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Who Is Customer Support & Help Content For?

If your support team answers the same questions repeatedly, this is for you. If customers get stuck after purchase, help content fixes that. If your product or service is solid but misunderstood, customer support & help videos bring clarity.

We produce clear, practical support videos to help you:

Reduce repetitive support tickets
Improve customer satisfaction
Speed up issue resolution
Scale support without scaling headcount

🏛️ Why Invest in Support & Help Videos

Most businesses we work with already have:

A working product or service
An active customer base
A support process in place

The problem isn’t effort, it’s efficiency. Written FAQs get skipped. Long emails get skimmed. Support teams get buried.

🔴 Confusion Creates Support Debt

When customers can’t quickly find answers:

Tickets pile up
Response times slow
Frustration rises
Churn increases

Support videos remove friction by:

showing instead of telling
answering questions once, properly in show-and-tell style
giving customers confidence to self-serve

Clear help content turns support from a cost into a strength.

Contact Us

A woman with long blonde hair, wearing a green blazer and black top, speaking into a microphone in a room with large windows and green plants.

Two men in a podcast interview setup with microphones, seated on chairs, in a modern room with a large 'JARVIS' sign on the wall. One man is holding a notebook, and there are glasses of water on small tables.

A woman in a black blazer and pants stands in front of a white backdrop in a photography studio, surrounded by professional camera equipment and studio lighting.

A man with a beard and shaved head sitting at a desk with a laptop and microphone, indoors with a large plant and blurred background.

A woman with light brown hair sitting on a beige couch, holding a gold-colored wine glass, and smiling. There are two microphones placed in front of her, and a green plant and brick wall in the background.

A man with glasses speaking into a microphone during an interview or podcast, sitting indoors with a plant and brick wall in the background.

A woman with long, wavy red hair wearing a brown sweater dress, sitting in front of a brick wall, speaking into a microphone, holding a can drink, with pink flowers in a white vase, pink candle, and fashion books on a table beside her.

A man with a beard wearing headphones speaks into a microphone while sitting in front of a laptop, with a brick wall and a green plant in the background.

Two men conducting an interview in a studio with a brick wall, industrial windows, and a neon sign that reads 'Couple Casuals'. One man, dressed in a plaid blazer, is seated on the left, while the other, in a black shirt, is on the right, with microp

A man with dark hair and glasses sitting in a brown leather chair, smiling, and speaking into a microphone set up on a stand. He is wearing a black polo shirt, khaki pants, and has tattoos on his arms. There are green plants and curtains in the backg

A cozy living room corner with two brown leather armchairs, a small wooden side table with a potted plant, two large green potted plants, sage green curtains, a patterned area rug, and a window reflected in the mirror.

A man seated in a chair, speaking into a microphone during a video interview, surrounded by multiple cameras and lighting equipment in a studio with plants and a mirror on the wall.

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Support/Help Video Types

Do you already know which one you’ll need?

  
      Video Type
      Use Cases
      Benefits
    
      FAQ & Help Center Videos
      Support pages, help centers
      Deflect tickets, answer common questions once
    
      How-To & Tutorial Videos
      Product use, setup, workflows
      Reduce confusion, improve successful usage
    
      Troubleshooting Videos
      Common issues, error resolution
      Resolve issues faster, lower frustration
    
      Post-Purchase Support Videos
      After checkout, onboarding emails
      Reduce buyer’s remorse, improve retention
    
      Feature Update & Change Logs
      Product updates, releases
      Keep customers informed, prevent confusion

We loved that Danny was able to create HR training videos for us in his studio. Most people turned us down because the projects weren’t exciting enough, but Danny didn’t!

—Ruth G, HR Training Solutions Inc.